THE POWER OF CREATING AN INTENTIONAL CULTURE
Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. Yet so many companies don’t recognize the value of training their employees – all employees – in the area of customer service. To be clear, when I say “training” I don’t mean watching a video or taking an online test, I mean really doing the work to ensure that your employees understand the role they play in your customers overall experience. This type of interactive training is most effectively facilitated in-person, where we can connect and make the training relatable and authentic.
We have 3 Key Customer Service Training courses...
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G.R.A.C.E. – A Complete Guide to Delivering Exceptional Service
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Conflict Resolution – The Answer to Employee Empowerment and Burn Out Prevention
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360 Feedback – The Ultimate Culture Creator and Team Builder
Providing great customer service is a solid business decision with lasting results. Here’s what’s at stake: When customers are pleased, they’re likely to spend about 10% more on your product or service plus call again. But if they think they haven’t been treated right? More than 90% of them (according to a study by Technical Assistance Research Programs) will never buy from you again, even if you offer exactly what they’re looking for.
So, what makes the difference?
Well, it’s not any one thing. Rather, it’s a unique combination of skills, techniques and methods that the most dramatically successful customer service operations all share. None of these are difficult to accomplish or require extraordinary skills, but they may take years to develop and refine on your own—and cost you customers as you learn.
That’s what makes this training course so valuable. It’s a one-of-a-kind way to get your managers, supervisors and front-line staff up to speed on the best ways to handle difficult customers, deal with stress, motivate others, hold each other accountable and create an intentional customer service culture.
This powerful 3-day training course consists of a variety of skill-building, information-packed sessions - each one explores a critical aspect of serving customers better. There’s so much to learn, experience and digest in this series, which is why it is drawn out over 3 days in an effort to set employees up for success. Just imagine how successful your customer service efforts could be if each person who attends were to pick up and apply just one skill from the dozen’s presented- this training will literally pay for itself many times over!
Courses start at $500, however costs can vary depending on the need for pre-evaluation, number of attendees and post-evaluation/action planning. Give us a call for pricing that will be tailored to meet your company’s needs.